NOC 12104: Employment insurance and revenue officers

What is NOC 12104?

NOC 12104 is the code for employment insurance and revenue officers in the National Occupational Classification (NOC) 2021. Job titles in this group include employment insurance agent, employment insurance benefits control officer, revenue officer and tax collection officer. It is a TEER 2 occupation (usually a college diploma, an apprenticeship of 2 or more years, or a supervisory role), so it counts as skilled work for the Federal Skilled Worker Program and the Canadian Experience Class. The Job Bank median wage across Canada is $34.87 an hour.

NOC code

12104

TEER

2: College diploma or apprenticeship of 2+ years

Broad category

Business, finance and administration occupations

Express Entry

Skilled (TEER 0 to 3)

Category draws

None

Median wage

$34.87 an hour

Job titles under NOC 12104

Employment insurance and revenue officers administer and enforce laws and regulations related to tax revenue, employment insurance and other government benefit services. They are employed by government agencies.

Main job titles

• employment insurance agent
• employment insurance benefits control officer
• revenue officer
• tax collection officer
• tax enforcement officer

All 59 job titles in the NOC index

adjudication officer - employment insurance, adjudicator - employment insurance, appeal judge - employment insurance, appeal officer, appeal officer - taxation, assessing officer - taxation, assessing unit head - taxation, audit reviewer - taxation, benefits officer - government services, business expertise advisor - government services, business expertise consultant - government services, citizen services officer (CSO) - government services, claims adjudication officer - employment insurance, claims adjudicator - employment insurance, collection agent - government services, collection officer - taxation, collection unit head - government services, collector of taxes, coverage and interpretation officer - taxation, employment insurance agent, employment insurance benefit claims investigator, employment insurance benefits control officer, employment insurance officer, excise duty agent, excise duty officer, excise duty supervisor, excise examiner, excise tax collection supervisor, excise tax collector, excise tax inspector, excise tax officers supervisor, field auditor - taxation, goods and services tax (GST) collection officer, integrity services investigator - government services, integrity services investigator - Service Canada, integrity services officer - government services, integrity services officer - Service Canada, municipal tax collector, office auditor - taxation, payment service officer - government services, regional claims and benefits officer - employment insurance, revenue agent, revenue officer, revenue recovery officer, revenue supervisor, succession duty auditor - taxation, tax appeal officer, tax assessor, tax auditor - government services, tax auditors team leader, tax collection officer, tax collector, tax enforcement officer, tax interpretation officer, tax investigator, tax officer, tax recovery officer, taxation investigator, taxation officer.

Also included in this group

• appeal officer

Main duties of NOC 12104

This group performs some or all of the following duties:

Excise tax revenue officers

• Audit accounting records to determine income, exemptions, payable taxes, compliance with reporting regulations and existence of fraud
• Examine accounting systems and internal controls of organizations
• Provide advice on reporting and evaluation methods for goods subject to taxation
• Prepare briefs and assist in searching and seizing records, and in preparing charges for court cases.

Government benefits services officers

• Determine the eligibility of persons applying for government benefits such as Employment Insurance (EI), Canada Pension Plan (CPP) and Old Age Security (OAS)
• Ascertain the facts on such issues as reasons for loss of employment and availability for work
• Monitor the payments of benefits and investigate claimants when there appears to be fraud or abuse.

Employment requirements

• A bachelor's degree or college diploma is usually required.
• Several years of related administrative or regulatory experience may be required.
• Completion of specialized government training is required.

Additional information

• Progression to managerial positions in these fields is possible with experience.

Is NOC 12104 eligible for Express Entry?

Yes for the programs that need skilled work: TEER 2 is in the TEER 0 to 3 range IRCC accepts.

Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.

How much does NOC 12104 pay?

Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.

Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.

Similar NOC codes to compare

If your work leans toward one of these, read its duties too. The closest match is the one whose lead statement and main duties describe most of what you did.

Classified somewhere else

• Financial auditors and accountants: 11100 Financial auditors and accountants
• Government managers - economic analysis, policy development and program administration: 40011 Government managers - economic analysis, policy development and program administration
• Government managers - health and social policy development and program administration: 40010 Government managers - health and social policy development and program administration
• Other financial officers: 11109 Other financial officers
• Social policy researchers, consultants and program officers: 41403 Social policy researchers, consultants and program officers

Same minor group (1210 Administrative and regulatory occupations)

• 12100 Executive assistants, TEER 2
• 12101 Human resources and recruitment officers, TEER 2
• 12102 Procurement and purchasing agents and officers, TEER 2
• 12103 Conference and event planners, TEER 2

Match my duties with AI

Using NOC 12104 duties on your resume

Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.

For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 12104 as you write.

• Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
• Use the job title your employer used, even if the NOC title is different.
• Keep immigration details such as your NOC code and permit type off the resume.

Turn my duties into a resume Free to start, no card.

Where this information comes from

Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.

Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.

Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.

Frequently asked questions

What is the NOC code for a employment insurance agent?

NOC 12104, Employment insurance and revenue officers, a TEER 2 occupation in NOC 2021.

What TEER is NOC 12104?

TEER 2. Usually a college diploma, an apprenticeship of 2 or more years, or a supervisory role. The TEER is the second digit of the code. See all TEER categories.

Is NOC 12104 eligible for Express Entry?

Yes. As a TEER 2 occupation it counts as skilled work for the Federal Skilled Worker Program and the Canadian Experience Class. You still have to meet every other requirement, and your duties must match the NOC description.

Is NOC 12104 in an Express Entry category-based draw?

No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.

How much does NOC 12104 pay in Canada?

The Job Bank median across Canada is $34.87 an hour, with most wages between $27.00 and $51.65. Pay varies by province: see the table above.

Where is the official description?

On the Statistics Canada and ESDC NOC site: search 12104 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.

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More on NOC codes and Canadian resumes

• NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
• NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
• TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
• Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
• Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
• Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.