National Occupational Classification, TEER 4
NOC 14404: Dispatchers
Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. Below are the main duties, all 43 job titles it covers, what it means for Express Entry and what it pays in each province.
Updated
- Official NOC 2021 data
- Job Bank wages
What is NOC 14404?
NOC 14404 is the code for dispatchers in the National Occupational Classification (NOC) 2021. Job titles in this group include 911 dispatcher, alarm system dispatcher, ambulance dispatcher and emergency vehicle dispatcher. It is a TEER 4 occupation (usually a high school diploma or several weeks of on-the-job training), so it does not count as skilled work for Express Entry. The Job Bank median wage across Canada is $28.00 an hour.
- NOC code
- 14404
- TEER
- 4: High school or several weeks of training
- Broad category
- Business, finance and administration occupations
- Express Entry
- Not skilled
- Category draws
- None
- Median wage
- $28.00 an hour
Job titles under NOC 14404
Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to coordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments.
Main job titles
- 911 dispatcher
- alarm system dispatcher
- ambulance dispatcher
- emergency vehicle dispatcher
- mobile equipment dispatcher
- radio operator
- taxi dispatcher
- tow truck dispatcher
- truck dispatcher
- utilities maintenance crew dispatcher
All 43 job titles in the NOC index
911 dispatcher, airline radio operator, alarm system dispatcher, alarm system operator, ambulance dispatcher, boat dispatcher, car assignments clerk, coal mine car dispatcher, communications officer - emergency services, communications specialist dispatcher, drilling rig radio operator, emergency medical dispatcher, emergency services dispatcher, emergency vehicle dispatcher, fire alarm operator, fire department dispatcher, gas service crew dispatcher, highway radio-telephone operator, mail service dispatcher, maintenance services dispatcher, mine dispatcher, mobile equipment dispatcher, monitoring station operator, motor vehicle dispatcher, newspaper dispatcher, oil well service dispatcher, pilot services dispatcher, plant dispatcher, police department dispatcher, protective signal operator, radio dispatcher, radio operator, radio-telephone operator, service dispatcher, taxi dispatcher, telecommunications operator, tow truck dispatcher, troubleshooting services dispatcher, truck dispatcher, tugboat dispatcher, utilities maintenance crew dispatcher, water service dispatcher, yard clerk.
Main duties of NOC 14404
This group performs some or all of the following duties:
- Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
- Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
- Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
- Monitor personnel workloads and locations
- Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
- Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.
Employment requirements
- Completion of secondary school is required.
- Police and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.
- Police and emergency dispatchers and other radio operators usually require provincial radio operator's certificates.
Is NOC 14404 eligible for Express Entry?
Not for the main Express Entry programs, which need TEER 0, 1, 2 or 3 work. TEER 4 jobs can still lead to permanent residence through some provincial and other programs, so check each program's own list.
| Program or draw | NOC 14404 |
|---|---|
| Federal Skilled Worker Program | Does not count (TEER 4) |
| Canadian Experience Class | Does not count (TEER 4) |
| Federal Skilled Trades Program | Not a listed trade |
| Occupation category draws (2026) | Not on any occupation list |
| French-language proficiency (category draw) | Open to any occupation with NCLC 7 in French |
Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.
How much does NOC 14404 pay?
Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.
| Area | Low | Median | High |
|---|---|---|---|
| Canada | $20.00 | $28.00 | $41.76 |
| Newfoundland and Labrador | $18.75 | $25.00 | $36.00 |
| Prince Edward Island | $18.00 | $25.21 | $37.98 |
| Nova Scotia | $18.00 | $25.64 | $34.00 |
| New Brunswick | $18.04 | $24.56 | $36.53 |
| Quebec | $20.25 | $28.50 | $38.50 |
| Ontario | $19.35 | $26.75 | $43.18 |
| Manitoba | $16.00 | $22.44 | $38.00 |
| Saskatchewan | $19.33 | $31.00 | $50.00 |
| Alberta | $21.00 | $30.00 | $46.00 |
| British Columbia | $21.00 | $31.35 | $40.87 |
| Yukon | $27.72 | $38.87 | $58.10 |
| Northwest Territories | $30.41 | $36.70 | $48.62 |
| Nunavut | $23.24 | $39.49 | $56.70 |
Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.
Using NOC 14404 duties on your resume
Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.
For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 14404 as you write.
- Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
- Use the job title your employer used, even if the NOC title is different.
- Keep immigration details such as your NOC code and permit type off the resume.
Turn my duties into a resume Free to start, no card.
Where this information comes from
Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.
Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.
Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.
Frequently asked questions
What is the NOC code for a 911 dispatcher?
NOC 14404, Dispatchers, a TEER 4 occupation in NOC 2021.
What TEER is NOC 14404?
TEER 4. Usually a high school diploma or several weeks of on-the-job training. The TEER is the second digit of the code. See all TEER categories.
Is NOC 14404 eligible for Express Entry?
Not for the Federal Skilled Worker Program, the Canadian Experience Class or the Federal Skilled Trades Program, which need TEER 0 to 3 work. Some provincial nominee programs and other pathways accept TEER 4 jobs.
Is NOC 14404 in an Express Entry category-based draw?
No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.
How much does NOC 14404 pay in Canada?
The Job Bank median across Canada is $28.00 an hour, with most wages between $20.00 and $41.76. Pay varies by province: see the table above.
Where is the official description?
On the Statistics Canada and ESDC NOC site: search 14404 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.
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CVMaple turns the work you did into a Canadian resume: the right format, strong bullets and the keywords Canadian applicant tracking systems look for.
More on NOC codes and Canadian resumes
- NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
- NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
- TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
- Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
- Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
- Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.