National Occupational Classification, TEER 2
NOC 22221: User support technicians
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. Below are the main duties, all 29 job titles it covers, what it means for Express Entry and what it pays in each province.
Updated
- Official NOC 2021 data
- Job Bank wages
What is NOC 22221?
NOC 22221 is the code for user support technicians in the National Occupational Classification (NOC) 2021. Job titles in this group include call centre agent - technical support, client support representative - systems, computer help desk representative - systems and computer help desk supervisor. It is a TEER 2 occupation (usually a college diploma, an apprenticeship of 2 or more years, or a supervisory role), so it counts as skilled work for the Federal Skilled Worker Program and the Canadian Experience Class. The Job Bank median wage across Canada is $31.47 an hour.
- NOC code
- 22221
- TEER
- 2: College diploma or apprenticeship of 2+ years
- Broad category
- Natural and applied sciences and related occupations
- Express Entry
- Skilled (TEER 0 to 3)
- Category draws
- None
- Median wage
- $31.47 an hour
Job titles under NOC 22221
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
Main job titles
- call centre agent - technical support
- client support representative - systems
- computer help desk representative - systems
- computer help desk supervisor
- hardware installation technician
- hardware technical support analyst
- help desk technician
- software installation technician
- software technical support analyst
- systems support representative
- technical support analyst
- technical support supervisor
- user support technician
All 29 job titles in the NOC index
application support analyst, call centre agent - technical support, client support representative - systems, computer help desk representative - systems, computer help desk supervisor, computer technician, deskside support technician, desktop support analyst, hardware installation technician, hardware technical support analyst, help desk analyst - systems, help desk specialist, help desk technical agent, help desk technician, information technology (IT) support analyst, information technology (IT) support technician, personal computer (PC) support analyst, service desk analyst, software installation technician, software technical support analyst, systems support representative, systems technical support analyst, technical help desk agent, technical support agent, technical support analyst, technical support representative - information technology (IT), technical support specialist - information technology (IT), technical support supervisor, user support technician.
Main duties of NOC 22221
This group performs some or all of the following duties:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- May supervise other technical support workers in this group.
Employment requirements
- Completion of a college program in computer science, computer programming or network administration is usually required.
- College or other courses in computer programming or network administration are usually required.
- Certification or training provided by software vendors may be required by some employers.
Additional information
- Progression to computer programming, interactive media development, Web development or systems analysis is possible with experience.
Is NOC 22221 eligible for Express Entry?
Yes for the programs that need skilled work: TEER 2 is in the TEER 0 to 3 range IRCC accepts.
| Program or draw | NOC 22221 |
|---|---|
| Federal Skilled Worker Program | Counts as skilled work (TEER 0 to 3) |
| Canadian Experience Class | Counts as skilled work (TEER 0 to 3) |
| Federal Skilled Trades Program | Not a listed trade |
| Occupation category draws (2026) | Not on any occupation list |
| French-language proficiency (category draw) | Open to any occupation with NCLC 7 in French |
Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.
How much does NOC 22221 pay?
Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.
| Area | Low | Median | High |
|---|---|---|---|
| Canada | $20.50 | $31.47 | $49.00 |
| Newfoundland and Labrador | $22.60 | $32.05 | $45.79 |
| Prince Edward Island | $16.50 | $29.74 | $51.79 |
| Nova Scotia | $19.00 | $26.00 | $41.60 |
| New Brunswick | $18.50 | $27.69 | $40.87 |
| Quebec | $22.00 | $30.77 | $46.15 |
| Ontario | $20.00 | $33.00 | $51.28 |
| Manitoba | $16.25 | $26.15 | $44.08 |
| Saskatchewan | $19.96 | $32.00 | $43.34 |
| Alberta | $20.19 | $30.00 | $57.69 |
| British Columbia | $21.06 | $33.65 | $48.72 |
| Yukon | $19.99 | $34.18 | $44.75 |
Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.
Using NOC 22221 duties on your resume
Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.
For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 22221 as you write.
- Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
- Use the job title your employer used, even if the NOC title is different.
- Keep immigration details such as your NOC code and permit type off the resume.
- See a Canadian resume example for this job.
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Where this information comes from
Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.
Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.
Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.
Frequently asked questions
What is the NOC code for IT support?
NOC 22221, User support technicians, a TEER 2 occupation.
What TEER is NOC 22221?
TEER 2. Usually a college diploma, an apprenticeship of 2 or more years, or a supervisory role. The TEER is the second digit of the code. See all TEER categories.
Is NOC 22221 eligible for Express Entry?
Yes. As a TEER 2 occupation it counts as skilled work for the Federal Skilled Worker Program and the Canadian Experience Class. You still have to meet every other requirement, and your duties must match the NOC description.
Is NOC 22221 in an Express Entry category-based draw?
No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.
How much does NOC 22221 pay in Canada?
The Job Bank median across Canada is $31.47 an hour, with most wages between $20.50 and $49.00. Pay varies by province: see the table above.
Where is the official description?
On the Statistics Canada and ESDC NOC site: search 22221 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.
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More on NOC codes and Canadian resumes
- NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
- NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
- TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
- Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
- Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
- Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.