National Occupational Classification, TEER 2
NOC 12010: Supervisors, general office and administrative support workers
Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). Below are the main duties, all 40 job titles it covers, what it means for Express Entry and what it pays in each province.
Updated
- Official NOC 2021 data
- Job Bank wages
What is NOC 12010?
NOC 12010 is the code for supervisors, general office and administrative support workers in the National Occupational Classification (NOC) 2021. Job titles in this group include clerical supervisor, data entry supervisor, filing clerks supervisor and hospital admitting clerks supervisor. It is a TEER 2 occupation (usually a college diploma, an apprenticeship of 2 or more years, or a supervisory role), so it counts as skilled work for the Federal Skilled Worker Program and the Canadian Experience Class. The Job Bank median wage across Canada is $32.00 an hour.
- NOC code
- 12010
- TEER
- 2: College diploma or apprenticeship of 2+ years
- Broad category
- Business, finance and administration occupations
- Express Entry
- Skilled (TEER 0 to 3)
- Category draws
- None
- Median wage
- $32.00 an hour
Job titles under NOC 12010
Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.
Main job titles
- clerical supervisor
- data entry supervisor
- filing clerks supervisor
- hospital admitting clerks supervisor
- personnel clerks supervisor
- records office supervisor
- registry supervisor
- switchboard operators supervisor
All 40 job titles in the NOC index
administrative clerks supervisor, attendance records supervisor, clerical supervisor, contract clerks supervisor, data control supervisor, data entry clerks supervisor, data entry supervisor, desktop publishing operators supervisor, desktop publishing supervisor, desktop publishing system supervisor, electronic data-processing (EDP) unit - supervisor, filing clerks supervisor, filing service supervisor, general office clerks supervisor, hospital admitting clerks supervisor, nursing registry supervisor, office clerks supervisor, office machine operators supervisor, office services supervisor, office supervisor, operations supervisor, personnel clerks supervisor, photocopy unit supervisor, price information clerks supervisor, receptionists and hostesses supervisor, receptionists supervisor, records clerks supervisor, records management services supervisor, records management supervisor, records office supervisor, registration unit supervisor, registry supervisor, switchboard operators supervisor, telephone operators supervisor, telephone service supervisor, telephone system night supervisor, telephone system supervisor, unit clerks supervisor, word processing service coordinator, word processing unit supervisor.
Also included in this group
- operations supervisor
Main duties of NOC 12010
This group performs some or all of the following duties:
- Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Train workers in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Employment requirements
- Completion of secondary school is required.
- Completion of college courses related to area supervised is usually required.
- Experience in the occupation supervised is usually required.
Is NOC 12010 eligible for Express Entry?
Yes for the programs that need skilled work: TEER 2 is in the TEER 0 to 3 range IRCC accepts.
| Program or draw | NOC 12010 |
|---|---|
| Federal Skilled Worker Program | Counts as skilled work (TEER 0 to 3) |
| Canadian Experience Class | Counts as skilled work (TEER 0 to 3) |
| Federal Skilled Trades Program | Not a listed trade |
| Occupation category draws (2026) | Not on any occupation list |
| French-language proficiency (category draw) | Open to any occupation with NCLC 7 in French |
Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.
How much does NOC 12010 pay?
Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.
| Area | Low | Median | High |
|---|---|---|---|
| Canada | $22.00 | $32.00 | $46.00 |
| Newfoundland and Labrador | $25.00 | $35.43 | $47.50 |
| Prince Edward Island | $20.00 | $35.50 | $43.79 |
| Nova Scotia | $22.00 | $33.00 | $43.83 |
| New Brunswick | $22.00 | $30.00 | $42.26 |
| Quebec | $25.00 | $36.06 | $46.78 |
| Ontario | $21.00 | $31.00 | $48.08 |
| Manitoba | $23.00 | $31.00 | $40.38 |
| Saskatchewan | $18.00 | $27.00 | $42.00 |
| Alberta | $24.00 | $30.00 | $44.30 |
| British Columbia | $22.69 | $33.00 | $40.87 |
| Yukon | $30.95 | $42.54 | $51.12 |
Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.
Using NOC 12010 duties on your resume
Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.
For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 12010 as you write.
- Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
- Use the job title your employer used, even if the NOC title is different.
- Keep immigration details such as your NOC code and permit type off the resume.
Turn my duties into a resume Free to start, no card.
Where this information comes from
Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.
Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.
Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.
Frequently asked questions
What is the NOC code for a clerical supervisor?
NOC 12010, Supervisors, general office and administrative support workers, a TEER 2 occupation in NOC 2021.
What TEER is NOC 12010?
TEER 2. Usually a college diploma, an apprenticeship of 2 or more years, or a supervisory role. The TEER is the second digit of the code. See all TEER categories.
Is NOC 12010 eligible for Express Entry?
Yes. As a TEER 2 occupation it counts as skilled work for the Federal Skilled Worker Program and the Canadian Experience Class. You still have to meet every other requirement, and your duties must match the NOC description.
Is NOC 12010 in an Express Entry category-based draw?
No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.
How much does NOC 12010 pay in Canada?
The Job Bank median across Canada is $32.00 an hour, with most wages between $22.00 and $46.00. Pay varies by province: see the table above.
Where is the official description?
On the Statistics Canada and ESDC NOC site: search 12010 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.
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More on NOC codes and Canadian resumes
- NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
- NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
- TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
- Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
- Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
- Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.