National Occupational Classification, TEER 4
NOC 64312: Airline ticket and service agents
Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Below are the main duties, all 35 job titles it covers, what it means for Express Entry and what it pays in each province.
Updated
- Official NOC 2021 data
- Job Bank wages
What is NOC 64312?
NOC 64312 is the code for airline ticket and service agents in the National Occupational Classification (NOC) 2021. Job titles in this group include airline baggage agent, airline cargo agent, airline load planner and airline passenger agent. It is a TEER 4 occupation (usually a high school diploma or several weeks of on-the-job training), so it does not count as skilled work for Express Entry. The Job Bank median wage across Canada is $21.00 an hour.
- NOC code
- 64312
- TEER
- 4: High school or several weeks of training
- Broad category
- Sales and service occupations
- Express Entry
- Not skilled
- Category draws
- None
- Median wage
- $21.00 an hour
Job titles under NOC 64312
Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.
Main job titles
- airline baggage agent
- airline cargo agent
- airline load planner
- airline passenger agent
- airline reservation agent
- airline ticket agent
- baggage tracer - airline
- client service representative - airline
- counter services agent - airline
- customer service agent - airline
- station agent - airline
All 35 job titles in the NOC index
agent ticket and information - airline, airline baggage agent, airline cargo agent, airline customer service representative, airline load planner, airline passenger agent, airline reservation agent, airline sales and service agent, airline ticket agent, baggage agent - airline, baggage tracer - airline, baggage tracing agent - airline, cargo agent - airline, cargo customer service representative - airline, certified load control agent - airline, certified load planner - airline, check-in agent - airline, client service representative - airline, commissary agent - airline, counter services agent - airline, customer sales agent - airline, customer service agent - airline, customer service representative - airline, flight agent, load agent - airline, load control agent - airline, passenger sales agent - airline, passenger sales representative - airline, passenger service representative - airline, reservation agent - airline, reservation clerk - airline, reservation sales agent - airline, station agent - airline, station services agent - airline, ticket and information agent - airline.
Main duties of NOC 64312
This group performs some or all of the following duties:
- Airline passenger, baggage and ticket agents
- Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
- Assist pre-boarding passengers and provide information on fares and flight schedules and routes
- Trace lost, delayed or misdirected baggage for customers.
- Airline cargo and freight agents
- Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
- Trace lost or misdirected cargo and maintain shipping and other records
- Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
- Relay operational messages to operations control and downline stations
- Calculate load weights for compartments of aircraft using charts and computers
- Plan load to distribute and balance cargo.
Airline reservation agents
- Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
- Provide information on airline passengers and process mileage points.
Employment requirements
- Completion of secondary school is usually required.
- Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
- Airline station agents usually require experience as a ticket, baggage or cargo agent.
- Load planners require a restricted radio operator's licence and usually require airline operations experience.
Additional information
- Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
- Progression to supervisory positions is possible with experience.
Is NOC 64312 eligible for Express Entry?
Not for the main Express Entry programs, which need TEER 0, 1, 2 or 3 work. TEER 4 jobs can still lead to permanent residence through some provincial and other programs, so check each program's own list.
| Program or draw | NOC 64312 |
|---|---|
| Federal Skilled Worker Program | Does not count (TEER 4) |
| Canadian Experience Class | Does not count (TEER 4) |
| Federal Skilled Trades Program | Not a listed trade |
| Occupation category draws (2026) | Not on any occupation list |
| French-language proficiency (category draw) | Open to any occupation with NCLC 7 in French |
Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.
How much does NOC 64312 pay?
Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.
| Area | Low | Median | High |
|---|---|---|---|
| Canada | $17.00 | $21.00 | $30.00 |
| Newfoundland and Labrador | $16.50 | $20.00 | $35.00 |
| Nova Scotia | $16.65 | $21.00 | $30.00 |
| New Brunswick | $17.55 | $21.25 | $30.00 |
| Quebec | $16.56 | $21.50 | $30.00 |
| Ontario | $17.60 | $19.50 | $30.00 |
| Manitoba | $16.00 | $18.90 | $29.81 |
| Saskatchewan | $18.41 | $22.86 | $29.89 |
| Alberta | $17.00 | $21.25 | $27.00 |
| British Columbia | $17.90 | $22.75 | $48.08 |
| Northwest Territories | $16.70 | $27.95 | $66.52 |
| Nunavut | $19.00 | $23.50 | $37.00 |
Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.
Using NOC 64312 duties on your resume
Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.
For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 64312 as you write.
- Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
- Use the job title your employer used, even if the NOC title is different.
- Keep immigration details such as your NOC code and permit type off the resume.
Turn my duties into a resume Free to start, no card.
Where this information comes from
Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.
Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.
Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.
Frequently asked questions
What is the NOC code for a airline baggage agent?
NOC 64312, Airline ticket and service agents, a TEER 4 occupation in NOC 2021.
What TEER is NOC 64312?
TEER 4. Usually a high school diploma or several weeks of on-the-job training. The TEER is the second digit of the code. See all TEER categories.
Is NOC 64312 eligible for Express Entry?
Not for the Federal Skilled Worker Program, the Canadian Experience Class or the Federal Skilled Trades Program, which need TEER 0 to 3 work. Some provincial nominee programs and other pathways accept TEER 4 jobs.
Is NOC 64312 in an Express Entry category-based draw?
No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.
How much does NOC 64312 pay in Canada?
The Job Bank median across Canada is $21.00 an hour, with most wages between $17.00 and $30.00. Pay varies by province: see the table above.
Where is the official description?
On the Statistics Canada and ESDC NOC site: search 64312 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.
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More on NOC codes and Canadian resumes
- NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
- NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
- TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
- Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
- Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
- Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.