National Occupational Classification, TEER 2
NOC 62023: Customer and information services supervisors
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). Below are the main duties, all 15 job titles it covers, what it means for Express Entry and what it pays in each province.
Updated
- Official NOC 2021 data
- Job Bank wages
What is NOC 62023?
NOC 62023 is the code for customer and information services supervisors in the National Occupational Classification (NOC) 2021. Job titles in this group include call centre agent supervisor, contact centre supervisor, current accounts supervisor and customer service representatives supervisor - financial services. It is a TEER 2 occupation (usually a college diploma, an apprenticeship of 2 or more years, or a supervisory role), so it counts as skilled work for the Federal Skilled Worker Program and the Canadian Experience Class. The Job Bank median wage across Canada is $30.87 an hour.
- NOC code
- 62023
- TEER
- 2: College diploma or apprenticeship of 2+ years
- Broad category
- Sales and service occupations
- Express Entry
- Skilled (TEER 0 to 3)
- Category draws
- None
- Median wage
- $30.87 an hour
Job titles under NOC 62023
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.
Main job titles
- call centre agent supervisor
- contact centre supervisor
- current accounts supervisor
- customer service representatives supervisor - financial services
- information clerks supervisor
All 15 job titles in the NOC index
accounts supervisor - financial services, call centre agent supervisor, call centre supervisor, contact centre supervisor, current accounts supervisor, customer accounts supervisor, customer service clerks supervisor, customer service representative supervisor, customer service representatives supervisor - financial services, information clerks supervisor, safety deposit box supervisor, savings accounts supervisor, savings and credit service supervisor, savings supervisor, tellers supervisor.
Main duties of NOC 62023
This group performs some or all of the following duties:
Customer service representatives supervisors - financial services
- Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Customer service representatives supervisors (except financial services)
- Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
- Establish work schedules and procedures
- Coordinate activities with other units and departments
- Prepare and submit progress reports and other documentation
- Identify training needs and train workers in job duties and company policies
- Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Employment requirements
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to financial or customer services may be required.
Is NOC 62023 eligible for Express Entry?
Yes for the programs that need skilled work: TEER 2 is in the TEER 0 to 3 range IRCC accepts.
| Program or draw | NOC 62023 |
|---|---|
| Federal Skilled Worker Program | Counts as skilled work (TEER 0 to 3) |
| Canadian Experience Class | Counts as skilled work (TEER 0 to 3) |
| Federal Skilled Trades Program | Not a listed trade |
| Occupation category draws (2026) | Not on any occupation list |
| French-language proficiency (category draw) | Open to any occupation with NCLC 7 in French |
Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.
How much does NOC 62023 pay?
Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.
| Area | Low | Median | High |
|---|---|---|---|
| Canada | $19.58 | $30.87 | $43.27 |
| Newfoundland and Labrador | $17.60 | $26.00 | $67.31 |
| Prince Edward Island | $16.50 | $22.56 | $33.33 |
| Nova Scotia | $18.86 | $22.50 | $38.67 |
| New Brunswick | $17.40 | $23.69 | $45.77 |
| Quebec | $23.00 | $32.82 | $42.05 |
| Ontario | $18.46 | $28.21 | $44.38 |
| Manitoba | $20.19 | $26.92 | $41.00 |
| Saskatchewan | $21.75 | $33.33 | $44.71 |
| Alberta | $21.25 | $33.65 | $38.46 |
| British Columbia | $20.00 | $33.65 | $42.00 |
Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.
Using NOC 62023 duties on your resume
Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.
For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 62023 as you write.
- Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
- Use the job title your employer used, even if the NOC title is different.
- Keep immigration details such as your NOC code and permit type off the resume.
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Where this information comes from
Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.
Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.
Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.
Frequently asked questions
What is the NOC code for a call centre agent supervisor?
NOC 62023, Customer and information services supervisors, a TEER 2 occupation in NOC 2021.
What TEER is NOC 62023?
TEER 2. Usually a college diploma, an apprenticeship of 2 or more years, or a supervisory role. The TEER is the second digit of the code. See all TEER categories.
Is NOC 62023 eligible for Express Entry?
Yes. As a TEER 2 occupation it counts as skilled work for the Federal Skilled Worker Program and the Canadian Experience Class. You still have to meet every other requirement, and your duties must match the NOC description.
Is NOC 62023 in an Express Entry category-based draw?
No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.
How much does NOC 62023 pay in Canada?
The Job Bank median across Canada is $30.87 an hour, with most wages between $19.58 and $43.27. Pay varies by province: see the table above.
Where is the official description?
On the Statistics Canada and ESDC NOC site: search 62023 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.
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More on NOC codes and Canadian resumes
- NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
- NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
- TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
- Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
- Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
- Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.