NOC 14100: General office support workers

What is NOC 14100?

NOC 14100 is the code for general office support workers in the National Occupational Classification (NOC) 2021. Job titles in this group include administrative clerk, aircraft records clerk, file and classification clerk and filing clerk. It is a TEER 4 occupation (usually a high school diploma or several weeks of on-the-job training), so it does not count as skilled work for Express Entry. The Job Bank median wage across Canada is $23.99 an hour.

NOC code

14100

TEER

4: High school or several weeks of training

Broad category

Business, finance and administration occupations

Express Entry

Not skilled

Category draws

None

Median wage

$23.99 an hour

Job titles under NOC 14100

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

Main job titles

• administrative clerk
• aircraft records clerk
• file and classification clerk
• filing clerk
• general office worker
• medical records clerk
• office assistant
• office clerk
• records filing-system clerk
• technical records clerk
• ward clerk - hospital
• warranty clerk

All 66 job titles in the NOC index

address forms clerk, administrative clerk - Canadian Armed Forces, administrative clerk, aircraft records clerk, auction clerk, bill sorter, broadcast clerk, bus terminal clerk, Canadian Police Information Centre (CPIC) operator, card filer, classification clerk, clerical assistant, clerk-stenographer, correspondence filing clerk, course coordinator, credit card authorization clerk, criminal records clerk, dietetics office clerk - hospital, documents clerk, drawings filing clerk, file and classification clerk, file clerk, filing clerk, film filing clerk, float clerk, general office clerk, general office worker, grain quotations board marker, health information clerk, health records clerk, hospital records clerk, information and records clerk, junior office clerk, mail order clerk, mail order filler, map clerk, medical records clerk, meter records clerk, municipal office clerk, office administration clerk, office assistant, office clerk, office machine operator, order transcriber, personnel scheduling clerk, plate filing clerk, police station clerk, program and service delivery clerk - government services, records classification clerk, records clerk, records filing-system clerk, records management clerk, records support clerk, relief clerk, road clerk, road maintenance clerk, subscription clerk, technical records clerk, ticket preparer - manufacturing, typist, unit clerk, utilities clerk, utility clerk, ward clerk - hospital, warranty clerk, word processor clerk.

Also included in this group

• course coordinator

Main duties of NOC 14100

This group performs some or all of the following duties:

General office support workers

• Respond to telephone, in person or electronic enquiries or forward to appropriate person
• Prepare correspondence, reports, statements, forms, presentations, applications and other documents
• Process incoming and outgoing mail, manually or electronically
• Photocopy and collate documents for distribution, mailing and filing
• Send and receive messages and documents using fax machine or electronic mail
• Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
• Assist in preparing meeting agendas, attend meetings, and record minutes
• Assist with administrative procedures such as budget submissions, contracts administration and work schedules
• May sort, process and verify receipts, expenditures, forms and other documents
• May organize the flow of work for other office support workers
• May perform basic bookkeeping tasks such as preparing invoices and bank deposits.

File clerks

• Scan, sort and file documents according to established guidelines
• Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
• Track documents removed from files to ensure that loan out documents are returned.

Employment requirements

• Completion of secondary school is usually required.
• Completion of secondary school or college business or commercial courses is usually required.

Additional information

• Progression to supervisory or office management positions is possible with experience.
• Progression to officer level positions is possible with additional training and experience.

Is NOC 14100 eligible for Express Entry?

Not for the main Express Entry programs, which need TEER 0, 1, 2 or 3 work. TEER 4 jobs can still lead to permanent residence through some provincial and other programs, so check each program's own list.

Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.

How much does NOC 14100 pay?

Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.

Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.

Similar NOC codes to compare

If your work leans toward one of these, read its duties too. The closest match is the one whose lead statement and main duties describe most of what you did.

Classified somewhere else

• Accounting and related clerks: 14200 Accounting and related clerks
• Administrative assistants: 13110 Administrative assistants
• Administrative officers: 13100 Administrative officers
• Court clerks and related court services occupations: 14103 Court clerks and related court services occupations
• Data entry clerks: 14111 Data entry clerks
• Personnel clerks: 14102 Personnel clerks
• Receptionists: 14101 Receptionists
• Records management technicians: 12112 Records management technicians
• Supervisors, general office and administrative support workers: 12010 Supervisors, general office and administrative support workers

Same minor group (1410 Office support and court services occupations)

• 14101 Receptionists, TEER 4
• 14102 Personnel clerks, TEER 4
• 14103 Court clerks and related court services occupations, TEER 4

Match my duties with AI

Using NOC 14100 duties on your resume

Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.

For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 14100 as you write.

• Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
• Use the job title your employer used, even if the NOC title is different.
• Keep immigration details such as your NOC code and permit type off the resume.

Turn my duties into a resume Free to start, no card.

Where this information comes from

Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.

Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.

Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.

Frequently asked questions

What is the NOC code for office assistant?

NOC 14100, General office support workers, a TEER 4 occupation.

What TEER is NOC 14100?

TEER 4. Usually a high school diploma or several weeks of on-the-job training. The TEER is the second digit of the code. See all TEER categories.

Is NOC 14100 eligible for Express Entry?

Not for the Federal Skilled Worker Program, the Canadian Experience Class or the Federal Skilled Trades Program, which need TEER 0 to 3 work. Some provincial nominee programs and other pathways accept TEER 4 jobs.

Is NOC 14100 in an Express Entry category-based draw?

No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.

How much does NOC 14100 pay in Canada?

The Job Bank median across Canada is $23.99 an hour, with most wages between $16.55 and $34.00. Pay varies by province: see the table above.

Where is the official description?

On the Statistics Canada and ESDC NOC site: search 14100 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.

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More on NOC codes and Canadian resumes

• NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
• NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
• TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
• Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
• Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
• Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.