National Occupational Classification, TEER 4
NOC 14101: Receptionists
Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. Below are the main duties, all 53 job titles it covers, what it means for Express Entry and what it pays in each province.
Updated
- Official NOC 2021 data
- Job Bank wages
What is NOC 14101?
NOC 14101 is the code for receptionists in the National Occupational Classification (NOC) 2021. Job titles in this group include answering service operator, appointment clerk, business receptionist and dental receptionist. It is a TEER 4 occupation (usually a high school diploma or several weeks of on-the-job training), so it does not count as skilled work for Express Entry. The Job Bank median wage across Canada is $21.00 an hour.
- NOC code
- 14101
- TEER
- 4: High school or several weeks of training
- Broad category
- Business, finance and administration occupations
- Express Entry
- Not skilled
- Category draws
- None
- Median wage
- $21.00 an hour
Job titles under NOC 14101
Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.
Main job titles
- answering service operator
- appointment clerk
- business receptionist
- dental receptionist
- hospital admitting clerk
- medical receptionist
- office reception clerk
- receptionist
- switchboard operator
- telephone operator
- telephone service assistant
- telereceptionist
- toll operator
All 53 job titles in the NOC index
admitting clerk, answering service operator, appointment clerk, beauty salon receptionist, booking clerk - hospital, booking clerk - medical office, business receptionist, charge operator - telephone system, chief telephone operator, clerk switchboard operator, collect call operator - telephone system, dental hygiene coordinator, dental office receptionist, dental receptionist, dental treatment coordinator, doctor's office receptionist, emergency admitting clerk, front desk clerk (except hotel), guest service representative - spa, hospital admissions clerk, hospital admitting clerk, hospital receptionist, information desk clerk, information officer - Elections Canada, international exchange operator - telephone system, long distance telephone operator, mail and message distribution clerk, medical clinic receptionist, medical office assistant, medical office secretary-receptionist, medical receptionist, office reception clerk, office receptionist, operator - telephone system, reception clerk, reception desk clerk (except hotel), receptionist, receptionist-clerk, receptionist-secretary, receptionist-switchboard operator, receptionist-telephone operator, receptionist-typist, service assistant - telephone system, spa receptionist, switchboard operator, telephone answering service operator, telephone clerk, telephone operator, telephone service analyst, telephone service assistant, telereceptionist, toll operator, voice communication system operator.
Also included in this group
- mail and message distribution clerk
- medical office assistant
Main duties of NOC 14101
This group performs some or all of the following duties:
Receptionists
- Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
- Schedule appointments, using manual or computerized systems
- Record bookings, handle credit card checks, receive payment, issue receipts.
Hospital admitting clerks
- Interview patients to obtain and process information required to provide hospital and medical services
- Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
Switchboard and answering service operators
- Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
- Answer telephones and record and relay messages.
Telephone operators
- Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.
Employment requirements
- Completion of secondary school is usually required.
- On-the-job training may be provided.
Additional information
- Some receptionists are required to be bilingual or multilingual to perform their duties.
- Progression to supervisory positions is possible with experience.
Is NOC 14101 eligible for Express Entry?
Not for the main Express Entry programs, which need TEER 0, 1, 2 or 3 work. TEER 4 jobs can still lead to permanent residence through some provincial and other programs, so check each program's own list.
| Program or draw | NOC 14101 |
|---|---|
| Federal Skilled Worker Program | Does not count (TEER 4) |
| Canadian Experience Class | Does not count (TEER 4) |
| Federal Skilled Trades Program | Not a listed trade |
| Occupation category draws (2026) | Not on any occupation list |
| French-language proficiency (category draw) | Open to any occupation with NCLC 7 in French |
Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.
How much does NOC 14101 pay?
Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.
| Area | Low | Median | High |
|---|---|---|---|
| Canada | $16.25 | $21.00 | $29.00 |
| Newfoundland and Labrador | $16.00 | $21.32 | $26.00 |
| Prince Edward Island | $16.50 | $20.36 | $25.00 |
| Nova Scotia | $16.50 | $20.50 | $25.50 |
| New Brunswick | $16.00 | $22.00 | $28.00 |
| Quebec | $16.10 | $20.00 | $27.00 |
| Ontario | $17.60 | $20.50 | $28.00 |
| Manitoba | $16.00 | $19.23 | $25.00 |
| Saskatchewan | $15.35 | $21.00 | $30.00 |
| Alberta | $16.75 | $21.00 | $30.00 |
| British Columbia | $18.00 | $24.00 | $30.00 |
| Northwest Territories | $20.00 | $32.00 | $40.17 |
| Nunavut | $19.00 | $31.00 | $42.00 |
Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.
Using NOC 14101 duties on your resume
Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.
For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 14101 as you write.
- Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
- Use the job title your employer used, even if the NOC title is different.
- Keep immigration details such as your NOC code and permit type off the resume.
- See a Canadian resume example for this job.
- See a Canadian resume example for this job.
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Where this information comes from
Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.
Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.
Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.
Frequently asked questions
What is the NOC code for medical office assistant?
It depends on where and how you work. Front desk, booking and phones: 14101. Medical records, transcription and admin work: 13112.
What TEER is NOC 14101?
TEER 4. Usually a high school diploma or several weeks of on-the-job training. The TEER is the second digit of the code. See all TEER categories.
Is NOC 14101 eligible for Express Entry?
Not for the Federal Skilled Worker Program, the Canadian Experience Class or the Federal Skilled Trades Program, which need TEER 0 to 3 work. Some provincial nominee programs and other pathways accept TEER 4 jobs.
Is NOC 14101 in an Express Entry category-based draw?
No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.
How much does NOC 14101 pay in Canada?
The Job Bank median across Canada is $21.00 an hour, with most wages between $16.25 and $29.00. Pay varies by province: see the table above.
Where is the official description?
On the Statistics Canada and ESDC NOC site: search 14101 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.
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More on NOC codes and Canadian resumes
- NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
- NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
- TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
- Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
- Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
- Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.