Get in touch. A real person will answer.
Got a question, some feedback, or a problem with your account? Write to us. Someone on our team in Ontario reads every message and replies within 1 to 2 business days.
How to reach us
- Email us: support@cvmaple.ca. Handy for screenshots and files, since the contact form takes text only.
- Support hours: Monday to Friday, 9 AM to 6 PM. Eastern Time (Toronto). Messages that arrive on a weekend are read the next business day.
- Reply time: 1 to 2 business days. You get a confirmation email as soon as your message is sent.
- Where we are: Ontario, Canada. You can write to us in English or French.
Send us a message
The form on this page asks for your name, your email address, a subject and your message. Tell us what happened, what you expected, and the page you were on. Pick the subject that fits best:
- General question
- Billing and payments
- Bug report
- Feature request
- Account issue
Most messages are about one of these.
Picking the matching subject in the form helps us answer faster.
Your account
Signing in, email verification codes, saved resumes, profile settings, or deleting your account.
Your resume
Understanding your resume check score, Canadian format feedback, templates, and PDF downloads that do not look right.
Billing
Subscriptions, the 7-day trial, receipts, duplicate charges and refund questions.
Bugs and ideas
Something broken, a French phrase that reads wrong, or a feature you wish we had. Tell us the page and the browser you were using.
Quick answers before you write
How long does it take to hear back?
Usually 1 to 2 business days. We answer Monday to Friday, 9 AM to 6 PM Eastern Time. You get a confirmation email right away, so check your spam folder if it doesn't show up.
How do I cancel my subscription?
Go to the Billing page in your account and cancel there. Your plan stays active until the end of the period you paid for, you won't be charged again, and your resumes stay in your account.
Can I get a refund?
Paid plans give you access right away, so sales are usually final. If you were charged twice by mistake, or a technical problem kept you from using CVMaple, send us a message with the subject Billing and payments and we will look at your case. The details are in our refund policy.
How do I delete my account?
Send us a message with the subject Account issue from the email address on your account. We delete your account and everything in it, and the data is gone within 30 days.
My verification code never arrived. What now?
Codes can take a few minutes. Check your spam or promotions folder, then ask for a new code from the verification screen. If it still doesn't arrive, write to us from the same email address.
Is the resume check really free?
Yes. Your first check needs no account and takes under a minute. A free account gives you 2 more checks and keeps your reports. Try it here.
Why won't the form send my message?
The form takes up to 3 messages a day from the same email address, and messages up to 5,000 characters long. If you hit either limit, or the form fails for another reason, email support@cvmaple.ca directly.
Fix your resume while you wait.
Run the free resume check. It scores your resume out of 100 in under a minute and shows the fixes that matter most. No account needed.