National Occupational Classification, TEER 4
NOC 64409: Other customer and information services representatives
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. Below are the main duties, all 64 job titles it covers, what it means for Express Entry and what it pays in each province.
Updated
- Official NOC 2021 data
- Job Bank wages
What is NOC 64409?
NOC 64409 is the code for other customer and information services representatives in the National Occupational Classification (NOC) 2021. Job titles in this group include accounts information clerk, bus information clerk, complaints clerk - customer service and contact centre agent - customer service. It is a TEER 4 occupation (usually a high school diploma or several weeks of on-the-job training), so it does not count as skilled work for Express Entry. The Job Bank median wage across Canada is $22.00 an hour.
- NOC code
- 64409
- TEER
- 4: High school or several weeks of training
- Broad category
- Sales and service occupations
- Express Entry
- Not skilled
- Category draws
- None
- Median wage
- $22.00 an hour
Job titles under NOC 64409
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.
Main job titles
- accounts information clerk
- bus information clerk
- complaints clerk - customer service
- contact centre agent - customer service
- courtesy desk clerk
- customer service representative - call centre
- enquiries clerk
- information clerk - customer service
- lost-and-found clerk
- order desk agent
- public relations clerk
- tourist information clerk
All 64 job titles in the NOC index
accounts information clerk, adjustment clerk, automobile dealerships service representative, automotive repair technical advisor, bill complaints investigator, bus information clerk, bus schedule information clerk, bus service information clerk, business office service representative - telecommunications, call centre agent - customer service, client service clerk, compensation agent, complaints adjuster, complaints clerk - customer service, complaints clerk - telephone system, complaints specialist - customer service, contact centre agent - customer service, counter enquiries clerk, courtesy desk clerk, customer information service clerk - insurance, customer information service representative - retail, customer relations clerk, customer satisfaction representative, customer service adviser, customer service agent, customer service assistant, customer service clerk, customer service monitor - telephone system, customer service operator - telephone system, customer service representative - call centre, customer service representative - insurance, department store information clerk, enquiries clerk, express and freight information clerk, hospital information clerk, hotel information clerk - contact centre, inbound customer service representative - contact centre, information clerk - customer service, kiosk information clerk, lost claims clerk, lost or damaged goods claim clerk, lost-and-found clerk, lost-and-found desk clerk, maintenance service clerk, merchandise exchange clerk, order clerk - customer services, order desk agent, outbound customer service representative - contact centre, price information clerk, public relations clerk, road transport terminal attendant, route supply and return clerk, service adviser, service advisor - auto repair, service consultant - auto repair, service writer - auto repair, supply and return clerk, telephone enquiries clerk, tourism information officer, tourism information technician, tourist booth attendant, tourist information clerk, tourist information office attendant, tourist information officer.
Main duties of NOC 64409
This group performs some or all of the following duties:
- Customer services representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
- Contact centre agents
- Take customer orders for goods or services
- Promote goods or services
- Respond to enquiries and emergencies
- Investigate complaints and update accounts.
- Customer service representatives in insurance, telecommunication, utility and similar companies
- Explain the type and cost of services offered
- Order services
- Provide information about claims or accounts
- Update accounts, initiate billing and process claim payments, and receive payment for services.
- Information services representatives
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Employment requirements
- Completion of secondary school is usually required.
- Completion of some college or other post-secondary programs may be required.
- Clerical or sales experience may be required.
Additional information
- Progression to supervisory positions is possible with experience.
Is NOC 64409 eligible for Express Entry?
Not for the main Express Entry programs, which need TEER 0, 1, 2 or 3 work. TEER 4 jobs can still lead to permanent residence through some provincial and other programs, so check each program's own list.
| Program or draw | NOC 64409 |
|---|---|
| Federal Skilled Worker Program | Does not count (TEER 4) |
| Canadian Experience Class | Does not count (TEER 4) |
| Federal Skilled Trades Program | Not a listed trade |
| Occupation category draws (2026) | Not on any occupation list |
| French-language proficiency (category draw) | Open to any occupation with NCLC 7 in French |
Read how TEER categories work and the full list of NOC codes in each 2026 category draw. Category draws also need at least 12 months of full-time work (or the same amount part-time) in one listed occupation within the past 3 years.
How much does NOC 64409 pay?
Job Bank wages for this occupation, per hour. Low and high are, in most cases, the 10th and 90th percentiles, so 8 in 10 workers earn somewhere between them.
| Area | Low | Median | High |
|---|---|---|---|
| Canada | $16.00 | $22.00 | $33.14 |
| Newfoundland and Labrador | $16.00 | $23.08 | $34.00 |
| Prince Edward Island | $16.50 | $16.50 | $28.85 |
| Nova Scotia | $16.50 | $18.53 | $25.96 |
| New Brunswick | $15.65 | $21.44 | $31.50 |
| Quebec | $16.10 | $24.10 | $34.61 |
| Ontario | $17.60 | $21.50 | $33.17 |
| Manitoba | $16.00 | $19.00 | $29.67 |
| Saskatchewan | $15.35 | $23.00 | $35.00 |
| Alberta | $15.50 | $22.00 | $33.33 |
| British Columbia | $17.85 | $23.35 | $33.65 |
| Yukon | $18.00 | $25.00 | $34.00 |
| Northwest Territories | $19.86 | $28.66 | $39.17 |
| Nunavut | $25.30 | $34.91 | $50.37 |
Source: Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025), data from 2023-2024 (Labour Force Survey). Wages for job offers in LMIA and provincial programs are compared with these figures, so check the current numbers on Job Bank before you rely on them.
Using NOC 64409 duties on your resume
Canadian resumes do not list NOC codes. Employers read your job titles, what you did and what came of it. The NOC duties are still a useful checklist: if you did these tasks, say so in your own words and add the numbers that prove it.
For Express Entry, the reference letter from your employer should describe the duties you really performed, in line with this lead statement and most of the main duties, without copying the NOC text word for word. The free reference letter generator checks your duties against NOC 64409 as you write.
- Start each bullet with a strong verb and end it with a result: how many, how often, how fast.
- Use the job title your employer used, even if the NOC title is different.
- Keep immigration details such as your NOC code and permit type off the resume.
- See a Canadian resume example for this job.
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Where this information comes from
Occupation codes, titles and descriptions are adapted from Statistics Canada, National Occupational Classification (NOC) 2021 Version 1.0. This does not constitute an endorsement by Statistics Canada of this product.
Wages come from Job Bank, Employment and Social Development Canada (Job Bank 2025 wages, revised November 19, 2025). Contains information licensed under the Open Government Licence – Canada.
Express Entry rules come from Immigration, Refugees and Citizenship Canada (IRCC): the program pages for the Federal Skilled Worker Program, the Canadian Experience Class and the Federal Skilled Trades Program, and the category-based selection page as modified on June 22, 2026.
Frequently asked questions
What is the NOC code for customer service representative?
It depends on where and how you work. Call centres and most other employers: 64409. Banks and credit unions: 64400.
What TEER is NOC 64409?
TEER 4. Usually a high school diploma or several weeks of on-the-job training. The TEER is the second digit of the code. See all TEER categories.
Is NOC 64409 eligible for Express Entry?
Not for the Federal Skilled Worker Program, the Canadian Experience Class or the Federal Skilled Trades Program, which need TEER 0 to 3 work. Some provincial nominee programs and other pathways accept TEER 4 jobs.
Is NOC 64409 in an Express Entry category-based draw?
No. It is not on any 2026 occupation list. The French-language proficiency category is open to any occupation if you reach NCLC 7 in French. See every category.
How much does NOC 64409 pay in Canada?
The Job Bank median across Canada is $22.00 an hour, with most wages between $16.00 and $33.14. Pay varies by province: see the table above.
Where is the official description?
On the Statistics Canada and ESDC NOC site: search 64409 in NOC 2021 Version 1.0. This page shows the same text, from the open data Statistics Canada publishes.
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More on NOC codes and Canadian resumes
- NOC Code Finder: Describe your duties and get your NOC 2021 code, TEER and Express Entry eligibility. Free.
- NOC Codes Canada: Full List: All 516 NOC 2021 codes with their TEER, duties and wages.
- TEER Categories Explained: What TEER 0 to 5 means, which count for Express Entry, and every job in each one.
- Express Entry Category Draws: NOC Codes: Every NOC code on the 2026 healthcare, STEM, trades, education and other lists.
- Canadian Resume Examples by Job: Real examples for cashiers, caregivers, trades, tech, students and more.
- Newcomer Resume Guide: Turn international experience into a resume Canadian employers understand.