Office & Administration

Canadian Resume Example for Medical Office Assistants

Clinics hire MOAs who already know the EMR, the billing and how to keep a waiting room moving. Put those three things where a busy office manager will see them first.

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Updated 2026-09-27

What does a medical office assistant resume need in Canada?

A medical office assistant resume for a Canadian employer should fit on 1 page. Open with a short summary, then put the EMR systems you know near the top, along with your billing experience with OHIP or your provincial plan. Follow with your work experience, newest first, with numbers wherever you have them. Use the job posting's own words for your skills, and list the ones it asks for first. Leave out your photo, date of birth, marital status and SIN.

• Length: 1 page
• Put first: EMR and billing
• Layout: Single column
• File type: PDF

A sample medical office assistant resume

A sample medical office assistant resume in Canadian format. The person and employers are made up.

Fatima Rahman
Hamilton, ON · (905) 555-0119 · fatima.rahman@email.com

Summary

Medical office assistant with 4 years in a busy family practice in Hamilton, supporting 5 physicians and 70+ patient visits a day. Expert in Accuro EMR, OHIP billing and reconciliation, referrals and health card validation. Calm with anxious patients and careful with health information under PHIPA.

Experience

Medical Office Assistant, Mountain Family Health Team, Hamilton, ON, Feb 2022 to Present

• Booked and checked in 70+ patients a day for a 5-physician family practice using Accuro EMR
• Submitted OHIP claims weekly and cut the rejected claim rate from 6% to under 2% by fixing codes before submission
• Processed 30+ referrals a week, following up with specialists so no patient waited without a booked date

Medical Receptionist, Westdale Walk-in Clinic, Hamilton, ON, Jul 2020 to Jan 2022

• Scanned and filed lab results, consult notes and imaging reports into patient charts the same day
• Validated health cards at every visit, catching expired cards before claims were rejected

Certifications

• Standard First Aid and CPR
• PHIPA privacy training, 2025

Education

Medical Office Administration diploma, 2020

How to write a medical office assistant resume in Canada

A medical office assistant, also called a medical secretary, medical receptionist or medical office administrator, keeps a doctor's office or clinic running. The job mixes front desk work with health records and billing, and Canadian clinics hire for the specific systems. The first question an office manager asks is which electronic medical record you have used, so name it: Accuro, OSCAR Pro, TELUS PS Suite, Med Access or another.

Billing is the second question. Each province runs its own health insurance plan, so experience with OHIP billing in Ontario, MSP in British Columbia or Alberta Health Care claims is worth spelling out. If you have fixed rejected claims, filled in WSIB or WCB forms, or handled third-party billing for sick notes and insurance forms, say so. Those are the tasks that cost clinics money when they go wrong.

Health information is private, and clinics need to trust you with it. Mention training in privacy law, such as PHIPA in Ontario, and keep any example about patients free of names or details. A medical office assistant diploma, a medical terminology course and a solid typing speed round out the picture.

The layout rules that apply to every job are in our Canadian resume format guide. If you would rather start from a blank page that already follows them, use a free Canadian resume template.

Medical Office Assistant professional summary examples

Your summary is the first thing a recruiter reads. Pick the one closest to your own background and change every detail so it describes you.

• Medical office assistant with 4 years in a busy family practice in Hamilton, supporting 5 physicians and 70+ patient visits a day. Expert in Accuro EMR, OHIP billing and reconciliation, referrals and health card validation. Calm with anxious patients and careful with health information under PHIPA.
• Organized medical receptionist with 2 years in a walk-in clinic, booking and triaging appointments in OSCAR Pro, scanning and filing reports, and processing third-party billing for forms and notes. Types 60 WPM with strong medical terminology. Seeking an MOA role in a specialist or family clinic in Vancouver.
• Detail-minded medical office assistant graduate with a clinical placement at a community health centre, trained in EMR charting, OHIP billing codes, medical terminology and patient privacy. Brings two years of customer service experience and a calm phone manner. Available full-time in Ottawa.

Skills to put on a medical office assistant resume

List the hard skills first, because they are what screening software and hiring managers search for. Keep soft skills to the ones a bullet point further down can back up.

Hard skills

• EMR systems (Accuro, OSCAR Pro, TELUS PS Suite)
• Provincial billing (OHIP, MSP, AHCIP)
• Appointment booking and triage
• Health card validation
• Referrals and requisitions
• Medical terminology
• Scanning, filing and chart management
• Third-party and WSIB billing
• Medical transcription and typing (60+ WPM)
• Privacy practices (PHIPA, PIPA)

Soft skills

• Discretion
• Compassion
• Composure
• Attention to detail
• Multitasking
• Clear communication

Words to mirror from the job posting

Employers and their screening software look for the words they used in the ad. When one of these appears in a posting and it is true for you, use the same wording on your resume.

• medical office assistant
• MOA
• medical receptionist
• EMR
• OHIP billing
• medical terminology
• scheduling
• patient care

Work experience bullet examples

Each one starts with what you did and ends with a result. Keep the shape and put your own numbers in.

1. Booked and checked in 70+ patients a day for a 5-physician family practice using Accuro EMR
2. Submitted OHIP claims weekly and cut the rejected claim rate from 6% to under 2% by fixing codes before submission
3. Processed 30+ referrals a week, following up with specialists so no patient waited without a booked date
4. Scanned and filed lab results, consult notes and imaging reports into patient charts the same day
5. Managed third-party billing for sick notes, insurance forms and WSIB reports, bringing in $2,400 a month
6. Validated health cards at every visit, catching expired cards before claims were rejected
7. Trained 3 new front desk staff on the EMR, booking rules and privacy procedures

Certifications and licences that help

Write each one out in full with the issuing body and the date. An employer should never have to guess what an acronym means or whether it has expired.

• Medical Office Assistant diploma or certificate: A college program is the usual route into the job. Include the school, year and any clinical placement.
• Medical terminology course: Worth listing on its own if you took it separately from a diploma, since clinics screen for it.
• Privacy training (PHIPA or your province): Clinics must protect health information. A course or in-house privacy training shows you understand the rules.
• Standard First Aid and CPR: Common in clinics, where front desk staff may be the first to respond.

What recruiters wish you knew

Name the EMR in your summary

Clinics search for Accuro, OSCAR Pro or PS Suite by name. If you have used one, it belongs in the first two lines, not only in the skills list.

Show billing with a number

Rejected claims cost clinics money. A bullet that shows you cut the rejection rate, or handled a weekly volume of claims without errors, is one of the strongest things an MOA resume can say.

Talk about patients without naming them

You can describe a difficult phone call or a busy flu clinic without a single detail that identifies anyone. Doing so shows the discretion you are being hired for.

The section order for a medical office assistant resume

Top to bottom, in the order a hiring manager in this field wants to read it.

1. Contact details. City, phone, email and a LinkedIn link if yours is up to date.
2. Professional summary. Your role, years of experience and the area or software you know best.
3. Skills and software. Programs and systems by name, plus the languages you work in.
4. Work experience. Volume and accuracy numbers in every role.
5. Education and designations. Diploma or degree, and designations such as CPA.
6. Certifications. MOS, QuickBooks or other courses, with the year.

What recruiters check first

The software you use every day (Excel, Outlook, QuickBooks), accuracy, and the volume you handled. Where to put it: Skills, then numbers in your bullets.

Common mistakes on medical office assistant resumes

These come up again and again, and each one is quick to fix.

Not naming the EMR

Accuro, OSCAR Pro, PS Suite and Med Access all work differently. A clinic that runs the one you know will move you up the pile, so name it.

Leaving billing off the page

Billing brings money into the clinic, so a physician reading your resume cares about it. Mention OHIP or your provincial plan, third-party billing and your rejected claim rate if you know it.

Using patient stories as examples

Never name a patient or describe a case someone could recognize. Show that you understand privacy instead, with a line on PHIPA or your province's health privacy rules.

Before you send it

Six quick checks. Each takes less than a minute.

• The job title in your summary matches the one in the posting.
• Every certification is written out in full, with the issuing body and the expiry date.
• At least half of your bullets include a number.
• There is no photo, date of birth, marital status or SIN.
• It is saved as a PDF, unless the posting asks for a Word file.
• You ran it through the free resume check and fixed what it found.

Medical Office Assistant resume FAQ

What should a medical office assistant resume include?

Your EMR experience, your provincial billing experience, medical terminology, typing speed and the patient volume you handled. Put your MOA diploma and any privacy training near the top, and keep it to one page unless you have many years in several clinics.

What EMR should I list on my resume?

List every one you have used, by name. Accuro, OSCAR Pro, TELUS PS Suite and Med Access are common in Canadian clinics. If you have only used one in a college course or placement, it still counts. Say where you used it.

How do I get a medical office assistant job with no experience?

Lead with your MOA diploma and your clinical placement, then show customer service work where you handled phones, bookings or payments. Clinics value calm, careful people, so a bullet about staying organized during a rush can matter as much as clinic experience.

Is a medical office assistant the same as a medical receptionist?

Mostly. Clinics use medical office assistant, medical secretary, medical receptionist and medical office administrator for similar jobs. Use the exact title from the posting in your summary so the resume matches what the employer searches for.

Should I include typing speed on an MOA resume?

Yes. Many clinics still type letters, referrals and dictation. List your speed in words per minute, such as 60 WPM, and mention medical transcription if you have done it.

What skills should a medical office assistant put on a resume?

EMR charting, provincial health billing, appointment booking and triage, referrals, health card validation, medical terminology and privacy practices. For soft skills, pick discretion, compassion, composure and attention to detail.

Related resume examples

• Receptionist resume example: Show call volume, the calendars you run and the front desk systems you know.
• Administrative Assistant resume example: Showcase organization, software skills, and professionalism for Canadian office roles.
• Pharmacy Assistant resume example: Show pharmacy software, third-party billing and your prescription volume.
• Dental Assistant resume example: Lead with your registration level, intra-oral skills and dental software.

Further reading

• Writing an Entry-Level Resume With No Experience
• Getting a Job in Canada With No Canadian Experience
• How to Write a Cover Letter for a Canadian Resume
• Translating Foreign Job Titles and Credentials for Canada
• The Best Job Search Sites in Canada

Keep building your Canadian resume

• Canadian Resume Format Guide: What to include, what to leave out, and how to structure every section.
• Canadian Resume Template: A free, ATS-safe template with the right sections in the right order.
• ATS Resume Checker Canada: Score your resume against Canadian ATS screening and see exactly what to fix. Free.
• Resume Builder Canada: Build an ATS-ready Canadian resume with the right format and keywords.
• AI Resume Builder Canada: Draft and tailor resumes to each Canadian job posting you paste in.
• Free CV Builder Canada: Turn an international CV into the Canadian format employers expect.

Turn this example into your own resume.

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